PAYMENT

Dyslexia Assessments:

· A £100 deposit is due at the time of booking in order to secure your assessment date and time. An agreement for the undertaking of an assessment by Vikki Scarborough on these terms and conditions is constituted by the payment of the deposit.

· The final amount is due at least 7 days before the assessment. If payment is not made, the assessment will be cancelled, and the deposit will be retained by Vikki Scarborough.

Tuition:

· The fee for an individual lesson must be paid at least 48 hours prior to the scheduled date and time. An agreement for the undertaking of tuition by Vikki Scarborough on these terms and conditions is constituted by the first payment.

· After an initial tuition session to identify learning needs, lessons can be booked in 6 week blocks. Fees for a block are due at least 48 hours before the first lesson. Refunds will not be issued for missed lessons.

CANCELLATION POLICY

· Cancellations of an assessment or tuition must be made in writing by the client to info@vikkiscarboroughdyslexiasupport.co.uk

· At least 7 days notice is required for rescheduling the date of an assessment. Please be aware that you may need to wait for an appointment to become available.

· For cancellations by the client less than 7 days before an assessment date, the full fee will be non-refundable.

· No refunds are given for cancellation of tuition lessons. An alternative time may be arranged, subject to prior notice and availability.

· Exceptions may be made for illness or emergencies at Vikki Scarborough’s discretion.

CANCELLATIONS BY VIKKI SCARBOROUGH

· Vikki Scarborough reserves the right to cancel assessment or tuition bookings due to the event of severe weather conditions, illness or any other unforeseen emergency.

· Vikki Scarborough will endeavour to give clients a minimum of 24 hours notice and to reschedule an assessment or tuition booking as soon as possible. Full refunds will be given if a new date is not suitable.

PRE-ASSESSMENT

· Family and school questionnaires will be sent via email at the time of booking to gather background information from the learner, parent and education setting.

· Visual history and visual difficulties questionnaires will also need to be completed by the parent/carer and learner. Please be aware that if visual difficulties are identified in this questionnaire, it is highly recommended that you first seek an assessment with an optician/optometrist before proceeding with the appointment. You will be able to reschedule your appointment with Vikki Scarborough while these symptoms are being explored.

· Questionnaires are due back at least 7 days before the assessment date to enable Vikki Scarborough time to process the information and prepare for the assessment day. The assessment may be cancelled with the deposit retained by Vikki Scarborough if this information is not provided at least 7 days before the assessment date.

· An additional telephone conversation may be required to gain a clear picture of the information provided within the questionnaires.

· A standard sight test must be completed by an optician within 18 months prior to the assessment.

ASSESSMENTS/TUTORING

· Assessments/Tutoring will take place in the learner’s school or the client’s residence, subject to a suitable test environment being made available. This will be discussed with the client at the time of booking. Depending on location, there may be an additional charge of £0.45 per mile to cover time and travel expenses.

· Parents must stay out of sight for an assessment and will not be allowed to contribute in any way.

· An assessment may take 3-4 hours.

· If further testing or information is required following an assessment, this will be discussed on an individual basis.

REPORTS

· Following an assessment, please allow up to 15 working days for the report to be produced and sent to you via email.

· One optional follow-up face-to-face/telephone conversation with the client to discuss the results of the report is included within the assessment fee. For further follow up consultations with the client or other parties, fees may be charged.

DISCLAIMER

Please be aware that an assessment does not guarantee that a dyslexia diagnosis will be made. However, as a result of the assessment, the learner’s strengths and difficulties will be identified and specific recommendations will be made to help with future learning. Signposting for further services or assessment will also be available in the written report where appropriate.

CODE OF ETHICS

Vikki Scarborough is a member of PATOSS (Professional Association of Teachers of Students with Specific Learning Difficulties). Please refer to the PATOSS Code of Ethics.

UPDATES TO TERMS AND CONDITIONS

Vikki Scarborough reserves the right to modify the terms and conditions at any time. Changes will take effect immediately upon publishing.

Terms and Conditions